Clinician Performance Measurement
Industry: Healthcare
Role: UX Designer
Team member included a senior product manager.
I designed a MIPS management tool for Keck Medicine of University of Southern California (USC) to support their organization’s integration into the MIPS framework.
MIPS stands for Merit-based Incentive Payment System and is a framework available to eligible clinicians for collecting and reporting data.
MIPS allows clinicians to earn incentives based on value based performance including healthcare processes, outcomes, and patient experiences of their care.
My task was to design a dashboard that would communicate how well the organization was performing on a high level (C-Suite audience) as well as the performance from the perspective of an individual clinician.
Information Architecture & Content Strategy
To begin the project I needed to understand all the types of data that were to be presented within the dashboard. I interviewed several key physician and C-Suite level stakeholders and was able to determine the most useful metrics to group and rank into the six to seven page links (based on if a user is a physician or a C-Suite) found on the left menu bar.
The most important page is Custom Reports, high level reports that C-Suite stakeholders would use to review overall performance. The MVP would start with a Monthly Chairs Report as its first Custom Report with plans to add several more down the line.
The next pages were fairly straightforward in terms of bucketing the data that was asked to be displayed. The more challenging aspect was associating the data with the right type of formatting and visualization. This part of the process took a lot of trial and error going back and forth with the stakeholders, as it was a learning experience for both sides - stakeholders learning the capabilities and limitations of material design and myself learning the intricacies of data utilized within the MIPS framework. Ultimately, through several rounds of collaborative feedback sessions I was able to chunk the data into easily digestable buckets which I could then visualize.
Grid Arrangements
The scope of the design required me to use Google's Material Design. In doing so, I wanted to first understand the various layouts available to use. Prominent information needed to be displayed in hierarchical order, whilst displaying all of the relevant information without causing cognitive overload.
I discovered I could fit six of the smallest units of 'blocks' from Google's Material Design into a desktop screen. I then was able to increase these block sizes and configure them into various combinations to design an efficient and readable dashboard.